Summer Tour Job Opportunities in Alaska
Denali ATV is looking for qualified, outgoing, and energetic employees to work with us this summer! Come be a part of the most exciting Denali outdoor activities!
Our Ideal Candidate
It’s not all about the ATVs. At Denali ATV, it’s not your ATV experience that counts but rather what you bring to the overall guest experience. We prioritize and value:
- Excellence in Customer Service
- Selfless and Trustworthy Team Players
- A Relentless Positive Attitude and Outlook
- Professional Pride and a Safety-First Mentality
- Perfect Attendance and a Focused Work-Ethic
- A Personal History of Outdoor Adventure
Our Jobs
In a small company, every role is important and valued. Our knowledgeable Tour Office staff create the positive first impression carried and built upon by our professional, friendly Guides. All positions are in front of guests, require the ability to stand/be active/talk for 8 hours a day and the disposition to be outside in all weather.
ATV TOUR REPRESENTATIVE
Provide guests with the first impression of Denali ATV, whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.
Key Responsibilities and Accountabilities:
- Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail
- Manage reservations through an online reservation system
- Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
- Assist with retail sales including the management of cash, credit cards, and POS system
- Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
- Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
- Compose and send out correspondence
- Effectively communicate with Shuttle Drivers and Tour Managers
- Work as a team with other Tour Representatives
- Assist with facility upkeep and maintenance including cleaning and organizing
- Plan, coordinate, and carry out special events
Requirements:
- High school degree or equivalent and at least 18 years of age
- Strong customer service orientation
- Ability to establish warm and friendly relationships with guests
- Strong oral and written communication skills
- Proficient computer skills and previous cash register/POS experience
- Maintain professional appearance at all times and represent the company in a positive way
- The ability to work well under stress and pressure.
- Position uses company vehicles, so a clean driving record is needed.
- Applicants with experience in customer service, sales, and/or reservations will be given priority.
Hourly wages plus sales bonuses.
ATV TOUR OFFICE MANAGER
At Denali ATV, great teams start with great leadership. The Tour Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Tour Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Tour Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.
Key Responsibilities and Accountabilities:
- Staff Training
- Participate in and moderate Tour Representative training
- Staff Management
- Ensure that Tour Representatives are working efficiently and effectively.
- Create a friendly, welcoming, customer-service driven environment
- Be available for Tour Representatives offering support, encouragement, and constructive critique
- Office Administration
- Oversee orchestration of tour scheduling
- Ensure that communication with guests, partners, and booking companies is positive and effective
- Demonstrate responsible division of tour sales amongst tour partners
- Verify accuracy of transactions through careful bookkeeping practices
- Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
- Manage special events and projects
- Tour Sales
- Provide daily example of customer service driven tour sales
- Manage reservations through an online reservation system
- Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
- Assist with retail sales including the management of cash, credit cards, and POS system
- Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
- Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
Requirements:
- Four-year College degree or an Associate’s Degree and two years relevant experience
- Demonstrated leadership and prior management experience
- Strong customer service orientation
- Strong oral and written communication skills
- Proficient computer skills and previous cash register/POS experience
- Maintain professional appearance at all times and represent the company in a positive way
- The ability to work well under stress and pressure.
- Position uses company vehicles, so a clean driving record is needed.
- Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.
Hourly wages plus sales bonuses.
ATV ADVENTURE GUIDE
Greet guests with welcoming attitude, explain how to operate machines, give interpretation at each stop on tour, and monitor safety elements throughout tour. Regularly perform trail maintenance. Hourly, plus tips.
REQUIRED QUALIFICATIONS:
- Ability to work on feet for up up to 8-9 hours a day, with the majority of the time spent with guests.
- Ability to maintain positive attitude while working in ALL weather conditions.
- Must have a Safety First mentality
- Must be flexible with scheduling
- Must be willing and able to assist in trail maintenance as needed.
- Ability to think calmly and critically in high-stress situations.
- Strong communication skills.
- First Aid and CPR certified.
PREFERRED QUALIFICATIONS:
- 2-5 years experience working in customer service.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
DRIVER GUIDE
Shuttle guests to and from local resorts and campsites. Maintain the clean appearance of our shuttles. You will be driving vans and 25+ passenger buses. CDL with passenger endorsement, as well as Commercial Drivers Medical Certificate required. Hourly, plus tips.
REQUIRED QUALIFICATIONS:
- Commercial Drivers License (CDL) with Passenger Endorsement
- Clean Motor Vehicle Record (MVR)
- Ability to work on feet and behind driver seat for up to 8 hours a day.
- Must be willing and able to assist in maintaining a clean fleet.
- Must have strong written and verbal communication skills.
- First Aid and CPR certified.
PREFERRED QUALIFICATIONS:
- 2-5 years experience in shuttle driving.
- 2-5 years experience in customer service.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
MECHANIC
Work in our garage mainly on ATVs, provide assistance in maintenance of Jeeps, company vehicles, trailers, vans, and buses. 40 hours a week with occasional but limited overtime. Hourly pay.
REQUIRED QUALIFICATIONS:
- Ability to work independently and be self-motivated
- Minimum 2 years experience working in Automotive and/or ATV shop.
- Must have strong verbal communications skills
- Must have strong organizational skills
- First Aid and CPR certified.
PREFERRED QUALIFICATIONS:
- 2-5 years experience working in Automotive and/or ATV shop.
- Experience working on Yamaha ATV’s and UTV’s.
- Experience working in seasonal tourism a major plus.
- Prior visitation to Denali.
ATV TOUR MANAGER
Responsible for most day to day operations of Denali ATV. Facilitate communication across all tour operations from the sales office, shuttles, to the trails. Manage employees, ensure the safety and satisfaction of our guests by implementing company policy and safety procedures. Organize and participate in proactive trail maintenance. Includes some shuttle driving in vans and 25+ passenger buses. CDL with Passenger Endorsement, as well as Commercial Drivers Medical Certificate required. 40 – 50 hours a week. Pay may be hourly or weekly salary.
REQUIRED QUALIFICATIONS:
- Minimum of 2 years managing in fast-paced, guest service atmosphere.
- Minimum 5 years working in customer service.
- Minimum 1 year working as a tour guide in some capacity.
- Commercial Drivers License (CDL) with Passenger Endorsement.
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 11 hours a day.
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- Ability to grow and maintain a positive team.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in trail maintenance as needed.
- Strong, professional written and verbal communications skills.
- First Aid and CPR certified.
PREFERRED QUALIFICATIONS:
- 5 years managing in a fast-paced, guest service atmosphere.
- 2-5 years experience in shuttle driving.
- General knowledge of ATV maintenance
- Experience operating skid-steer and mini-excavator a major plus.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
ASSISTANT ATV TOUR MANAGER
Split time between managing the tour operations and ATV tour guiding. Responsibilities includes managing employees, ordering/inventory, maintenance work on equipment, safety protocols, Includes some shuttle driving in vans and 25+ passenger buses. CDL with Passenger Endorsement, as well as Commercial Drivers Medical Certificate required. Hourly plus tips when guiding.
REQUIRED QUALIFICATIONS:
- Minimum 5 years working in customer service, tourism industry preferred
- Minimum 1 year working as a tour guide in some capacity
- Commercial Drivers License (CDL) with Passenger Endorsement.
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 11 hours a day.
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in trail maintenance as needed.
- Strong, professional written and verbal communications skills.
- First Aid and CPR certified.
PREFERRED QUALIFICATIONS:
- Experience managing in a fast-paced, guest service atmosphere.
- Experience in shuttle driving.
- General knowledge of ATV maintenance
- Experience operating skid-steer and mini-excavator a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
ROOM AND BOARD
Denali ATV Adventures provides dormitory-style housing next to Otto Lake in Healy, Alaska. Rooms are single occupancy (no roommates!). Kitchens and commons are in a separate building. Facilities include full restrooms, running water, on-site laundry, wireless internet, DirecTV, yard and deck with firepit, grills, and outdoor games. Although meals are not included, kitchens have ample cooking equipment, counter space, and appliances. Food can be purchased at Three Bears Grocery, just 2 miles away. Best of all, housing is located at the ATV tour launch, so you have a very short commute! Rates for our employee housing start at $80 per week (single occupancy) and includes all utilities. All staff wishing to live at Denali ATV must sign a housing agreement.
Employee Perks
The Midnight Sun allows for maximum use of the day! After a shift, spend time hiking in Denali National Park or go on an overnight camping trip! Drift lazily in Otto Lake or raft the Nenana River! Spend evenings around a bonfire, catch the northern lights, or dance to local music.
Other local attractions offer complimentary or discounted tours to local employees such as whitewater rafting on the Nenana River, ziplining over the boreal forest, riding Jeeps down the Denali Highway, meeting the puppies and Iditarod Champion sled dogs at the local kennel, flight seeing tours and glacier landings around Denali, helicopter tours with glacier landings, bus trips into the national park, fly fishing, etc.
Complete the entire season with Denali ATV, fulfilling your contract, and receive an end-of-season bonus. Returning employees have priority during hiring, first pick at housing options, and other benefits.
GETTING HERE AND GETTING AROUND
Denali ATV does not pay for transportation to and from the Denali area, but we will help you to plan your transportation. The easiest and most economic option is to fly into Anchorage and take either the train or shuttle bus to Denali/Healy. We will pick you up at the local train station or bus drop-off. Our employees do receive a substantial discount on fare to Denali from the Alaska Railroad and other shuttles.
We provide a regular shuttle service around the Denali area. Denali National Park runs free and fee based shuttles throughout the park and several other hotels and restaurants run free and fee based shuttles in the Denali area.
Parking is limited at Denali ATV and all employee cars must be disclosed at the time of employment.
NEED MORE INFO BEFORE APPLYING?
Please check out our FREQUENTLY ASKED QUESTIONS HERE.